Frequently Asked Questions

Everything you need to know about shopping with Rouleur.

What are your standard shipping times?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Yes, Rouleur ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results with our charts to ensure the perfect fit.